At Intentional Teas LLC, we strive to provide our customers with the highest quality loose leaf tea. If, however, you are not completely satisfied with your purchase, we have a straightforward return policy in place to ensure your satisfaction. Please review the following guidelines:

1. Eligibility for Return:

• Returns are accepted within 30 days from the date of purchase.
• The item must be unused, in its original packaging, and in the same condition as received.

2. How to Initiate a Return:

• To initiate a return, please contact our customer service team at intentionalteas@gmail.com.
  
• Provide your order number, reason for return, and any relevant details.

3. Return Shipping:

• Customers are responsible for the cost of return shipping.
• We recommend using a traceable shipping method to ensure safe and secure return delivery.

4. Refund Process:

• Once the returned item is received and inspected, we will process the refund.
• Refunds will be issued to the original payment method within 7 business days.

5. Exchanges:

• Unfortunately, we do not offer direct exchanges. If you would like a different tea, please place a new order and initiate a return for the original item.

6. Damaged or Defective Items:

• If your order arrives damaged or with any defects, please contact us immediately with photos of the issue. We will arrange for a replacement or refund.

7. Non-Returnable Items:

• For hygiene and safety reasons, opened or partially used tea packages are non-returnable.

8. Custom Blends:

• Custom tea blends are non-returnable unless there is a manufacturing defect or error on our part.

By making a purchase from Intentional Teas LLC, you agree to abide by this return policy. We value your satisfaction and are here to assist you with any concerns.

Thank you for choosing Intentional Teas for your tea needs.

[Intentional Teas LLC] [intentionalteas@gmail.com] [www.intentionalteasllc.com]